FAQ

About reservation

Check in and Check out ?
Check in from 14:00 and Check out until 11:00.
(It will be different depends on the plans and rooms.)
Can I extend the checkout time ?
You can make an extension till 14:00 maximum.
The extension fee is \1,500 per person per hour evenly.
Can the Hotel keep the luggage, if I arrive at the hotel before the check in time ?
We can keep the luggage at Front counter at 3rd floor.
However, we are not responsible for valuable things and fragile materials.
Do I need to pay cash at check in ?
The payment will be made in advance.
Cash and Credit Card (Debit Card is not acceptable) are acceptable.
May I send the luggage to the Hotel ?
Please send the luggage to the address showing below.
Front, Hotel Gracery Ginza 7-10-1 Ginza, Chou-ku, Tokyo, Japan 104-0061.
Tel: (+81)-3-6686-1000.
However, collection and subtraction is not available. Moreover, valuable things and fragile are not available to be kept.
Can you send a load from a hotel ?
Home delivery service is available at the Front.
We provide the customers with corrugated box and plastic cover.
What should I do if I want to reserve the room in high floor, non-smoking room or ladies floor ?
We will do our best to satisfy with your requirements at the time when you put your reservation.
We are also asking your understanding if we can not fulfill as same as your requirements since the limitation of room amount.
Is there any extra charges for the children ?
There is no extra charge for the children if no extra bed is required.
Can I take my pet with me ?
We decline any pets in the hotel, however, guide dog and help dog are free to be with owners.
What is Tokyo hotel tax ?
Please log on the website of bureau of taxation at (http://www.tax.metro.tokyo.jp/kazei/shuk.html)